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var(--us-font);color:var(--us-muted)}.ticket-request__description{white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px;line-height:1.55;max-width:72ch}.ticket-request__empty{margin:0;font-size:13px;color:var(--us-muted)}.ticket-request__fields{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:8px;margin:0}.ticket-request__field{background:var(--us-bg);border-radius:var(--us-r-m);padding:8px 10px;min-width:0}.ticket-request__field dt{font:500 11px/1.3 var(--us-font);color:var(--us-muted-strong);margin:0 0 4px}.ticket-request__field dd{margin:0;font-size:13px;line-height:1.4;color:var(--us-text)}.ticket-request__files{display:flex;flex-direction:column;gap:6px;padding-top:10px;border-top:1px solid var(--us-line)}.ticket-fields__hidden{margin:10px 0 0;font:500 11px/1.4 var(--us-font);color:var(--us-muted)}.ticket-dl{display:grid;gap:10px;margin:0;font-size:13px}.ticket-dl__row{min-width:0}.ticket-dl dt{font:500 11px/1.3 var(--us-font);color:var(--us-muted-strong);margin:0 0 2px}.ticket-dl dd{margin:0;min-width:0;overflow-wrap:anywhere;line-height:1.4}.conv{background:var(--us-surface);border:1px solid var(--us-line);border-radius:var(--us-r-l);min-width:0}.conv__head{display:flex;align-items:center;justify-content:space-between;gap:8px 12px;flex-wrap:wrap;padding:14px 16px 12px;border-bottom:1px solid var(--us-line)}.conv__heading{display:flex;align-items:baseline;gap:8px;flex-wrap:wrap}.conv__title{font:600 12px/1.3 var(--us-font);letter-spacing:0;color:var(--us-muted);margin:0}.conv__count{font:500 12px/1.3 var(--us-font);color:var(--us-muted)}.conv__body{background:var(--us-bg);padding:14px 16px 18px}.conv__more{display:flex;justify-content:center;margin-top:12px}.conv-feed{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:12px}.conv-day{display:flex;align-items:center;gap:10px;margin:4px 0;font:600 11px/1.3 var(--us-font);color:var(--us-muted)}.conv-day:before,.conv-day:after{content:"";flex:1;height:1px;background:var(--us-line)}.conv-event{display:flex;align-items:center;justify-content:center;flex-wrap:wrap;gap:4px 6px;margin:-2px auto;max-width:90%;font:500 12px/1.4 var(--us-font);color:var(--us-muted);text-align:center}.conv-event .us-ic{flex:none}.conv-event__text{color:var(--us-text-2)}.conv-msg{display:flex;align-items:flex-start;gap:10px;max-width:86%;align-self:flex-start;min-width:0}.conv-msg--agent{align-self:flex-end;flex-direction:row-reverse}.conv-msg.is-continued{margin-top:-8px}.conv-msg__avatar{flex:none;width:30px}.conv-msg__main{display:flex;flex-direction:column;gap:4px;min-width:0}.conv-msg--agent .conv-msg__main{align-items:flex-end}.conv-msg__meta{display:flex;align-items:center;flex-wrap:wrap;gap:4px 8px;padding:0 2px;font:500 12px/1.3 var(--us-font);color:var(--us-muted)}.conv-msg--agent .conv-msg__meta{justify-content:flex-end}.conv-msg__author{font-weight:600;color:var(--us-text)}.conv-msg__role{padding:1px 7px;border:1px solid var(--us-line);border-radius:var(--us-r-pill);font:600 11px/1.3 var(--us-font);color:var(--us-text-2);background:var(--us-surface)}.conv-bubble{padding:10px 14px;border-radius:14px 14px 14px 4px;background:var(--us-surface);border:1px solid var(--us-line);color:var(--us-text);font-size:14px;line-height:1.5;white-space:pre-wrap;overflow-wrap:anywhere;box-sizing:border-box;max-width:100%}.conv-msg--agent .conv-bubble{background:var(--us-ink);border-color:var(--us-stage-line);color:var(--us-stage-text);border-radius:14px 14px 4px}.conv-msg--agent .conv-bubble .us-attach,.conv-msg--agent .conv-bubble .us-attach__name,.conv-msg--agent .conv-bubble .us-attach__size{color:var(--us-stage-text)}.conv-msg--agent .conv-bubble .us-attach__thumb{background:var(--us-stage-surface-2);border-color:var(--us-stage-line);color:var(--us-stage-text)}.conv-msg--agent .conv-bubble .us-attach__remove:hover,.conv-msg--agent .conv-bubble .us-attach__btn:hover .us-attach__name{color:var(--us-stage-text)}.conv-msg--internal .conv-bubble,.conv-msg--agent.conv-msg--internal .conv-bubble{background:var(--us-wip-bg);border:1px dashed var(--us-wip-fg);color:var(--us-text);border-radius:var(--us-r-l)}.conv-msg--agent.conv-msg--internal .conv-bubble .us-attach,.conv-msg--agent.conv-msg--internal .conv-bubble .us-attach__name,.conv-msg--agent.conv-msg--internal .conv-bubble .us-attach__size{color:var(--us-text)}.conv-msg--agent.conv-msg--internal .conv-bubble .us-attach__thumb{background:var(--us-surface);border-color:var(--us-line);color:var(--us-muted)}.conv-bubble__files{display:flex;flex-direction:column;gap:4px;margin-top:8px;white-space:normal}.conv-bubble__deleted{font-style:normal;opacity:.8}.conv-system{align-self:stretch}.conv-system__card{display:flex;gap:10px;align-items:flex-start;max-width:640px;margin:0 auto;padding:8px 12px;border:1px solid var(--us-line);border-radius:var(--us-r-l);background:var(--us-surface)}.conv-system__icon{flex:none;display:inline-flex;align-items:center;justify-content:center;width:24px;height:24px;border-radius:var(--us-r-pill);background:var(--us-surface-3);color:var(--us-muted)}.conv-system__main{min-width:0}.conv-system__meta{font:500 11px/1.3 var(--us-font);color:var(--us-muted)}.conv-system__body{font-size:13px;line-height:1.45;white-space:pre-wrap;overflow-wrap:anywhere;color:var(--us-text-2)}.conv-composer{position:sticky;bottom:0;z-index:5;padding:12px 16px 14px;background:var(--us-surface);border-top:1px solid var(--us-line);border-radius:0 0 var(--us-r-l) var(--us-r-l)}.conv-composer .us-composer{margin:0}.conv-composer .us-composer--internal{border-style:dashed}.conv-composer__top{display:flex;align-items:center;gap:8px 12px;flex-wrap:wrap}.conv-composer__hint{font:500 12px/1.3 var(--us-font);color:var(--us-muted)}.conv-composer.is-internal .conv-composer__hint,.conv-composer.is-internal .us-composer__left .us-caption{color:var(--us-wip-fg)}@media(max-width:700px){.conv-msg{max-width:100%}.conv__body{padding:12px}.conv-composer{position:static}}.attach-row{justify-content:space-between}.ticket-people__picked{margin-top:10px}